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Luisant Hair Refund Policy

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We are happy to accept returns and exchanges within 120 days on all hair extensions as long as the seal has not been opened or tampered with.  This is because we take matters of hygiene seriously and do not accept opened items for the safety of our customers.

Please email our team at info@luisanthair.com and we'll be happy to help you. 

Please contact us prior to sending your return as this will expedite your refund. Please note that refunds for merchandise returned without contacting us cannot be guaranteed.

All returns within the UK are free. Please contact us and we will send you return postage information. Customers outside the UK are responsible for their own return shipping costs. We recommend that you send your return with a tracking option as we cannot take responsibility for lost returns. 

Refunds are given to the original method of payment after we have seen and confirmed that the seal on the returned hair extensions was not opened or tampered with. All customers are advised to contact us after sending the package back and provide us with tracking information in order for us to process the refund.

Please note that most banks will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for the refund to reflect on your statement prior to contacting us.